Denver International Airport (DIA) Flies High in Customer Service

Happy Birthday, DIA! While images of lost baggage may linger in your mind when you think of Denver International Airport’s opening in February of 1995, the airport has come a long way in the last 15 years.

CNBC recently reported on J.D. Power and Associates’ 2010 North America Airport Satisfaction Study, ranking airports on a variety of factors, including accessibility, check in/baggage check process, facilities, security checkpoints and food and retail services. DIA was ranked the second highest airport in North America, only behind Detroit Metro (DTW).

DIA scored a 5/5 in Overall Satisfaction, a 5/5 in Accessibility, a 4/5 in Check-In, and a 4/5 in Security. Way to go, DIA! Here’s to many future smooth travels for you via Denver International Airport.

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